Skip to content
Call us: +998 (91) 501-07-57
Catalog

Warranty and service

Official warranty

Equipment supplied by Poson comes with the official manufacturer warranty. The warranty period depends on the brand and model and is stated in the quote and on the warranty card.

Service centre

Repairs are carried out in our own service centre. We also accept equipment bought elsewhere, for any brand we service.

How a repair works

  • Diagnostics. First we find the cause of the fault.
  • Written estimate. Before the repair starts, we agree the cost and timeline with you in writing.
  • Repair. We start work only after you confirm.

Repair time depends on the fault and becomes clear after diagnostics.

Preventive maintenance and service contracts

We carry out preventive maintenance so your equipment runs reliably for longer. Service contract terms, such as response time and number of visits, are agreed individually with each client.

Support

  • Remote setup and help
  • On-site visits by a specialist
  • In Uzbek, Russian and English

Send a service enquiry with a short description of the fault, and a specialist will get in touch.

Frequently asked questions

How long is the warranty?
It depends on the brand and model. The period is stated in the quote and on the warranty card.
Do you repair equipment bought elsewhere?
Yes, for any brand we service. We run diagnostics first and then agree the cost and timeline in writing.
How long does a repair take?
It depends on the fault. After diagnostics we give you the timeline and cost in writing and start only after you confirm.
Can we sign a service contract?
Yes. Response time, number of visits and the scope of preventive maintenance are agreed individually with each client.
Does a specialist come on site?
Yes, a specialist comes on site when needed. Many issues can also be solved remotely.