Repair and maintenance
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Frequently asked questions
What does setup include?
Setup covers installing the equipment, configuring it, connecting it to your accounting system, testing and staff training. The work is done on site or remotely. The scope depends on the task, so the price is on request and stated in the quote.
How long does a repair take?
It depends on the fault and the availability of spare parts. We start with diagnostics to find the cause. You get a written estimate of timeline and cost before the repair starts.
Do you repair equipment bought elsewhere?
Yes, we repair equipment from any brand we service, wherever it was bought. Diagnostics come first, then you get a written estimate of timeline and cost. In your service request, give the device model and describe the fault.
Can we sign a maintenance contract?
Yes, we sign maintenance contracts for equipment fleets. The scope, response time and number of visits are agreed individually with each customer. The agreed terms are set out in the quote.
Do you provide a replacement device during repair?
No, we do not provide replacement devices during repair. For critical workstations we therefore recommend keeping a spare scanner or printer. The repair timeline is agreed with you in writing after diagnostics.
What does preventive maintenance include?
Preventive maintenance usually covers cleaning the devices, checking wear parts such as the printhead and platen roller, and adjustment and calibration. This reduces the risk of unexpected breakdowns. The exact scope and visit schedule are agreed in the service contract.